Frequently Asked Questions


1. Do I need a referral to see a physiotherapist?

No, you do not need a medical referral to see one of our Allied Health Professionals.

2. Do I need a referral to see a LifeCare Sports & Exercise Medicine Physician?

Patients should obtain a medical referral from a GP prior to seeing a LifeCare Sport & Exercise Medicine Physician. This will ensure that patients receive the maximum relevant Medicare rebate available. Should patients be unable to supply a GP medical referral they are still able to see our SEMs with the Medicare rebate being slightly reduced.

3. Does Medicare cover LifeCare Services?

You may be able to claim Medicare rebates for allied health services if you have a chronic medical condition that is being managed by your GP under Medicare Chronic Disease Management (CDM). You can get a rebate for up to 5 allied health treatments per year. The need for allied health services must be directly related to your chronic condition. Medicare does contribute to fees for consultations with Sports Physicians.

4. Does private health insurance cover my treatment?

Yes, you may get a rebate if you have Extras cover. This will depend on your policy. Our practices have HICAPS which allows you to claim your health fund rebate at the clinic, leaving only the gap to pay. You will need to bring your health fund card with you.

5. What are the terms for payment and cancellation?

Payment is required at the time of the consultation. If you need to cancel your appointment, It is requested that you provide adequate notice (at least 24 hours if possible). Please check the appointment cancellation policy at your centre, and whether fees apply for late cancellation.

6. How long does an appointment take?

This varies case-by-case and depends on the services you are receiving. Please enquire about consultations at your nearest LifeCare centre.

7. What do I bring to my appointment?

Please bring any referral letters and relevant test results such as x-rays.

8. What should I wear to my Physiotherapy consultation?

This will depend on the type of treatment you are receiving. Generally we recommend loose, comfortable clothing that will not restrict movement. A pair of shorts is recommended for lower limb treatments. Please confirm the required attire with the practitioner before your appointment.

9. Can I book online?

Yes you can go to the centre web sites and you will see a button to assist you to book on line.

10. Can I see LifeCare for an injury that I did not receive playing sport?

Yes, our therapists will treat a variety of activity related injuries not just musculoskeletal but injuries that you sustain doing everyay activities. The therapist will diagnose and advise and recommend the best type of treatment to have.

11. Will a Physio help me?

A physio can asses and if they can’t treat the problem, refer you onto the most relevant health practitioner to resolve the problem

12. How many sessions will I need?

Your condition/injury is individual to you as well as how you respond to the treatment. The physio will be able to give you an indication of how many sessions you may need in your first consult, as there are a number of factors to take into account

13. What does a physio do?

A physio can assess and treat a magnitude of problems, from musculoskeletal issues, back pain, headaches, sprains sporting injuries, to name just a few.